Cathy B.
So after doing some research online and calling a carpet store in town to ask where to get a rug repaired, I was told Atlas in Pineville was really the only store that does repairs in the area. For those of you who are curious as to why I was on this mission in the first place, we had a foster dog who was in a kennel on top of the rug, and while trying to escape the kennel when we left, tore a huge hole and destroyed one whole side. Guess he didn't want to be in a kennel, huh? Message received. Now back to our regularly scheduled review....
Although a bit worried about only having one option, I called Atlas and discussed the problem with Tony on the phone. He told me to bring the rug in and they'd check it out and give me an estimate. So I rolled up said rug and headed to Pineville. Upon reviewing the damage, I was told that our rug was hand stitched wool (of course it was - why would the foster dog ruin a machine stitched, and thus cheaper, rug?) but that they could fix it without cutting too much off the side and repair the hole in the middle. Music to my ears. I given a timeline of approximately 6 weeks and a cost of $120. Not cheap, but the thing was hand stitched, so totally understandable.
One week later I receive a call that my rug is ready. Talk about service! Upon picking it up today, I found that I couldn't even tell which side had been repaired and had no idea where the hole was. $120 well spent. And a very happy customer. If I'm ever in need of rug repair or cleaning again, I will be back. And I recommend Atlas to anyone who has rugs in their home. Customer service was fantastic and prices were fair.
Make sure you note the hours before heading to the the shop: Monday through Friday from 8:30am-4pm. Not the most convenient for those of us with full time jobs, but definitely worth skipping out a little early or heading there on your lunch break.
Kerrie D.
Atlas does an absolutely wonderful job cleaning and repairing oriental rugs. I dropped off my three rugs for cleaning and repair nine days ago, asking that they be cleaned by a certain date due to our move from the area. Atlas came thru with the request and even had the rugs rolled and bound for me. A Grade A+ business!